Privacy Policy [last updated August 7th, 2013]

  • 1. Your privacy

    Addware’s privacy policy covers the collection, use and disclosure of personal information that may be collected by Addware Europe whenever you interact with Addware Europe, such as when you visit our website, when you purchase Addware Europe products and services, or when you call our sales or support associates.

    Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information.

    Your privacy is a priority at Addware Europe, and we go to great lengths to protect it.

  • 2. Why we collect personal information

    We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you..

    In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers and events that you might like to hear about.

    If you do not want Addware Europe to keep you up to date with company news, software updates and the latest information on products and services, please visit the "MyInfo" page and update your personal contact information and preferences.

  • 3. What information we collect and how we may use it

    There are a number of situations in which your personal information may help us give you better products. For example, we may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, registering for a seminar, participating in an online survey, registering your products, or purchasing a product.

    When you interact with Addware Europe, we may collect personal information relevant to the situation, such as your name, postal address, phone number, email address and contact preferences; your credit card information and information about the Addware Europe products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue.

    We may use personal information to provide products that you have requested as well as for auditing, research and analysis to improve AddWare’s products.

  • 4. Your Addware ID and related information

    The Addware Europe website allow you to create an “Addware ID” based on your personal information. This convenient service saves you time and allows for easier use of our web services.

    Here’s how it works: You create a personal profile — providing your name, phone number, email address and choose a password and password hint (such as the month and day of your birth) or account verification question for security. The system saves your information and assigns you a personal Addware ID — in many cases simply your email address, because it’s unique and easy to remember.

    The next time you order from the Addware Store or register a new product, all you need to do is enter your Addware ID and password; the system looks up the information it needs to assist you. In addition, if you update the information associated with your Addware ID it will be available for all your transactions with Addware Europe globally..

  • 5. How we protect your personal information

    Addware Europe takes precautions — including administrative, technical and physical measures — to safeguard your personal information against loss, theft and misuse, as well as unauthorised access, disclosure, alteration and destruction.

    AddWare Europe use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the AddWare Europe you must use an SSL-enabled browser Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.

    You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure Web browser like Safari.

  • 6. Integrity of your personal information

    AddWare Europe has safeguards in place to keep your personal information accurate, complete, and up-to-date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided.

    You can help us ensure that your contact information and preferences are accurate, complete, and up-to-date by visiting "MyInfo" page. And you can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us via email

  • 7. Privacy questions

    If you have questions or concerns about Addware’s Customer Privacy Policy or data processing, please use the email address to contact us. Addware Europe will respond to your inquiry within 30 days.

    Addware Europe may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.